Order & Shipping

How can I place an order?

You can place an order through our website by selecting your desired products and following the checkout process.

Do you offer international shipping?

No, we do not offer international shipping at the moment.

How long will it take to receive my order?

Domestic orders typically take 10–12 days. For urgent orders, please contact us.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking number to monitor its progress.

Returns & Exchanges

What is your return policy?

We do not offer returns unless the product has a manufacturing defect.

How do I initiate a return?

You can initiate a return by contacting our customer service team or visiting the Returns section on our website.

*Can I exchange an item for a different size or color?

Yes, exchanges are allowed within 5 days, subject to product availability.

Product & Sizing

How do I find the right size?

Please refer to our size chart, available on each product page, for accurate measurements.

Are your clothes true to size?

Yes, our clothes are designed to fit true to size, but we recommend checking the size chart for specific products.

Do you offer custom sizing or alterations?

Yes, we offer custom sizing, but our standard sizes are designed to cater to most body types.

What materials do you use?

We use a variety of premium fabrics, including cotton, silk, polyester, and sustainable materials. Each product page includes details about the fabric used.

Payments & Discounts

What payment methods do you accept?

We accept payments via credit/debit cards, UPI, and Razorpay.

Do you offer any discounts or promotions?

Yes, we offer seasonal discounts and promotions. Subscribe to our newsletter to stay updated.

Can I use multiple discount codes on a single order?

No, only one discount code can be applied per order.

What materials do you use?

We use a variety of premium fabrics, including cotton, silk, polyester, and sustainable materials. Each product page includes details about the fabric used.

Sustainability & Ethics

Are your clothes sustainably made?

We prioritize sustainability by using eco-friendly materials and ethical production practices.

Where are your products made?

Our products are designed and manufactured in Delhi, ensuring high-quality standards and fair labor practices.

Customer Support

How do I contact customer service?

You can reach us via email at info@sitarah.in, or through the contact page on our website.